Friday Five: Impact of technology on government interactions and work requirements on the low-income population

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April 13, 2018
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In this week’s Friday Five, MAXIMUS is reading about how new technology impacts the way citizens interact with government services, reforming welfare through work requirements, and how Medicaid increases access to primary care and preventive services.

1. Here’s what lies ahead for the citizen service landscape

Tom Romeo, General Manager of MAXIMUS Federal, discusses how artificial intelligence (AI) can be used to improve and streamline call centers in this piece for Nextgov. By applying machine learning, advanced speech recognition, and human assistance when needed, AI will allow a more accurate and scalable approach to data collection moving forward.

2. Does shiny new tech simplify how government delivers services?

Is the newest or highest-tech solution always the best choice for governments? State officials say not necessarily in this video from Government Technology. The goal should be for citizens to have the easiest interactions and use taxpayer dollars most efficiently.

3. Trump executive order strengthens work requirements for neediest Americans

Earlier this week, President Trump signed an executive order strengthening and implementing work requirements for individuals receiving government assistance. According to the Washington Post, the order gives federal agencies 90 days to review work requirement policies and provide recommendations. The order could affect people receiving food stamps, Medicaid, public housing, or welfare benefits.

4. Working people could still lose health coverage under Medicaid work requirements

A new report finds that 25% of individuals with jobs who worked more than 1,000 hours last year would still lose Medicaid coverage under Kentucky’s work requirements. Vox reports this is because low-income individuals are more likely to have irregular work hours or employment gaps, meaning despite working enough hours for the year, they wouldn’t meet the requirement of 80 hours in each individual month.

5. Health insurers tout strides in preventive care amid attacks on Medicaid

This article in Forbes discusses a new report that finds adults in Medicaid managed care plans are five times as likely as the uninsured to have a regular source of care and to receive preventive health care services. Children are four times as likely to have a source of care and two to three times as likely to receive preventive care.